Insurance Customer Service

externallincarecareers; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

externallincarecarecareers is seeking an Insurance Eligibility Specialist to verify patient benefits for DME equipment and resolve insurance issues. You will contact insurers, confirm coverage levels, deductibles, and patient responsibilities, and enter data with high accuracy.

Ideal candidates have a HS diploma, 1–2 years in patient billing, excellent customer service, and strong multitasking skills to manage calls and data entry efficiently while keeping meticulous records.

Qualifications

• High School diploma or equivalent required.
• 1–2 years experience working with patient billing preferred.
• Prior experience with insurance companies preferred.
• Excellent multitasking and attention to detail.

Responsibilities

• Identify when insurance has termed and address insurance issues.
• Ensure patient benefits cover required DME equipment.
• Contact insurers to verify coverage levels, deductibles, and patient responsibilities.
• Enter data accurately and update patient benefit information in the system.
• Spend significant time on the phone with insurance companies and/or patients.
• Maintain accurate patient insurance records and collaborate with colleagues.

Skills

Insurance eligibility

DME coverage

Data entry

Customer service

Phone communication

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Insurance system

Job description

This employee works the company's Insurance Eligibility Queue, which identifies when a patient's insurance has termed, as well as any issues with insurance.

• Works to ensure that the patient's health care benefits cover the required DME equipment
• Required to contact a patient's insurance company to verify coverage levels, deductibles, and out of pocked expenses for DME coverage
• Working directly with our patients may be required
• excellent customer service is a must
• Enter data in an accurate manner
• Update patient benefit information in the insurance system and verify the existing information is accurate
• Requires the specialist to spend extensive amounts of time on the phone with insurance companies and/or patients

• Prior experience working with insurance companies preferred
• Extensive knowledge of different types of coverage and policies
• Excellent multitasking skills
• Must be detail-oriented and organized to maintain accurate patient insurance records
• Must have the ability to focus and work quickly
• Must work well with others

Education and Experience:

• High School diploma or equivalent required
• 1--2 years experience working with patient billing preferred