Insurance Customer Service

StaffMyAgency; Burleson (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Growth opportunities

Job summary

Scott Custead - State Farm Agency in Burleson, TX is seeking a Customer Service Representative to deliver exceptional insurance industry service and build customer loyalty. You will respond to inquiries, explain options, and guide clients through policy changes and claims with a customer-focused approach.

The role emphasizes relationship-building, clear communication, and teamwork within a State Farm independent contractor office, with licensing paths for Property/Casualty and Life/Health you

Qualifications

• Sales experience preferred.
• Excellent communication skills - written, verbal and listening.
• Self-motivated and proactive.
• Detail oriented with strong accuracy.
• Ability to solve problems and think on your feet.
• Team oriented and collaborative.
• Ability to assess customer needs via effective interviews.
• Able to relate to customers and explain options clearly.
• Property Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing clarifications.
• Educate customers about insurance options using a needs-based approach.

Skills

Sales experience

Communication skills

Self-motivated

Detail oriented

Problem solving

Teamwork

Interviewing customers

Customer relations

Licensing readiness

Job description

Scott Custead - State Farm Agency, located in Burleson, TX is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Paid Time Off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.