Insurance Customer Service

Associated Insurance Agencies; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Associated Insurance Agencies is seeking a Personal Lines Customer Service Representative in Kentucky to ensure a positive customer experience. You will respond to inquiries, maintain records, and deliver excellent service while handling quotes, policy updates, and payments.

The role requires a Property & Casualty license, a high school diploma or GED, and strong organizational and communication skills. Proficiency in Microsoft Office and related software is expected.

Qualifications

• Property & Casualty License required.
• High school diploma/GED required.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Excellent customer service

Highly organized

Strong time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Personal Lines Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Property & Casualty License required
• High school diploma/GED required
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications