Insurance Service Representative

Dexian; Nashville (TN); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading insurance firm in Nashville seeks a Customer Service Representative. Responsibilities include resolving customer complaints, providing product information, and maintaining accurate records. Candidates should have 5-7 years of customer service experience and 2 years in insurance, alongside strong communication skills. A high school diploma is required, with a college degree preferred. This is a 12-month contract position offering $20-22/hr.

Qualifications

• 5-7 years customer service-related experience required.
• 2 years of insurance-related experience.
• College degree preferred.

Responsibilities

• Resolve customer service or billing complaints.
• Respond to inquiries or notify customers of claim results.
• Refer unresolved grievances for further investigation.
• Keep records of interactions and transactions.
• Assess validity of complaints and determine causes.
• Solicit sales of new services or products.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Time management

Documentation skills

Quick learner

Team oriented

Education

High school diploma or GED

College degree preferred

Tools

MS Office

Job description

Job Title: Customer Service Representative (P&C Insurance)

Duration: 12 Months Contract

Pay Range: $20-22/hr

Summary

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage ones time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Word and PowerPoint.

Education & Experience Required

Years of experience

• 5-7 years customer service -related experience required.
• 2 years of insurance related experience
• Degree requirement: High school diploma or GED required. (College degree preferred).
• Do you accept internships as job experience: No
• Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative

Top 3 Skills

• 2. Quick learner
• 3. Team oriented

Technical Skills (Required)

• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Office.

Soft Skills (Required)

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.