Customer Service Representative - State Farm Agent Team Member

Jim Goldsworthy - State Farm Agent; Whitesboro (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Goldsworthy - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance business. You will respond to inquiries, provide policy information, and coordinate with team members to meet community needs.

The role emphasizes accuracy, empathy, and a customer-first mindset, with opportunities for advancement in a close-knit, long-standing agency that values relationships and consistent performance.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency has a long-standing legacy, first opening in 1992 and expanding to a multi-office operation in 2017. With 17 team members today, we've built a strong, experienced, and close-knit team. My journey with State Farm began in 1986 as a team member, which gave me a deep appreciation for what it takes to grow a successful agency from the ground up.

We offer 401(k), health benefits, PTO, and flexibility when needed, along with three to four weeks of vacation and sick time. Our office culture is fun, energetic, and built on long-term relationships - many of our team members have been with us for years.

We believe in working hard and playing hard. It's a big operation with plenty of opportunities to grow, all while being part of a tight, supportive organization. We look for individuals who want to be part of something lasting and enjoy being surrounded by a team that truly loves what they do.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jim Goldsworthy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.