Insurance Customer Care Specialist — Advancement & PTO

State Farm; Willis (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Opportunity for advancement

Job summary

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Willis, TX. You will help customers with questions, policy information, and changes while coordinating with the agent team to ensure satisfaction.

The role emphasizes strong communication and empathy with residents, along with attention to detail and the ability to manage multiple tasks efficiently. Growth opportunities are anticipated for driven candidates.

Qualifications

• Clear communication and active listening.
• Ability to engage with customers in a professional manner.
• Experience assisting customers and handling inquiries is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Willis, TX. You will help customers with questions, policy information, and changes while coordinating with the agent team to ensure satisfaction.

The role emphasizes strong communication and empathy with residents, along with attention to detail and the ability to manage multiple tasks efficiently. Growth opportunities are anticipated for driven candidates.