Insurance Customer Experience Specialist

SILAC Insurance Company; Salt Lake City (UT); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Medical Plans, including FSA and HSA

Dental and Vision

401(k) (Roth and Traditional)

Pet Insurance

Parental Leave

Paid Time and Sick Time off

10 Paid Holidays and 1 Birthday Pay

Paid Volunteer Time

College Tuition Reimbursement

Job summary

SILAC Insurance Company is seeking a Customer Experience Representative in Salt Lake City, UT. This role handles incoming calls from policyholders, agents, and internal teams, delivering accurate, policy-level information with a customer-first mindset.

You will process basic service requests, update records, and collaborate across departments to resolve issues. A high school diploma and 1+ year of experience are required, with ongoing training provided.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service, administrative, or call center experience.
• Strong verbal and written communication skills.
• Comfortable using multiple systems and following defined procedures.
• Willingness to learn annuity products and financial service regulations.

Responsibilities

• Respond to incoming calls and messages from policyholders, agents, and internal teams.
• Provide accurate policy-level information in a professional and timely manner.
• Provide information and resources via email to agents and policyowners.
• Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates.
• Ensure all requests meet internal and regulatory guidelines prior to processing.
• Accurately record customer interactions and transaction details in appropriate systems.
• Navigate multiple internal platforms to locate policy data and job aids.
• Partner with teammates and cross-functional departments to resolve issues.
• Communicate updates, escalations, and service impacts to appropriate channels.
• Participate in regular training and coaching sessions.
• Stay informed of product changes, procedural updates, and customer experience initiatives.

Skills

Customer service

Communication

Multisystem use

Education

High school diploma

Tools

CRM systems

Job description

SILAC Insurance Company is seeking a Customer Experience Representative in Salt Lake City, UT. This role handles incoming calls from policyholders, agents, and internal teams, delivering accurate, policy-level information with a customer-first mindset.

You will process basic service requests, update records, and collaborate across departments to resolve issues. A high school diploma and 1+ year of experience are required, with ongoing training provided.