Insurance Customer Experience Specialist

Ken Rose - State Farm Agent; Portage (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Ken Rose State Farm in Portage, MI is seeking a team member to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, help customers with policy information, and collaborate with other team members to meet community needs.

Ideal candidates are customer-focused with strong communication skills, attention to detail, and a sales-minded attitude. Internal growth opportunities are anticipated for driven applicants.

Qualifications

• Experience in customer service or sales preferred.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Bilingual preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Bilingual

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

ROLE DESCRIPTION:

As a Team member with Ken Rose State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Preferred