Customer Care & Insurance Support Specialist

Dan Hoffman - State Farm Agent; Beaver (Beaver County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Dan Hoffman State Farm Insurance is seeking a customer service representative who will deliver exceptional customer experiences while supporting community members with policy information, changes, and claims.

You will work with the agency team to maintain accurate records and anticipate client needs, with opportunities for internal growth for driven and sales-minded individuals.

Qualifications

• Communication and interpersonal skills are required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ROLE DESCRIPTION:

As a customer service representative with Dan Hoffman State Farm Insurance , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.