Insurance Customer Experience Specialist

LHH; Brookhaven (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

LHH is seeking a Customer Service Representative in Brookhaven, GA, to serve as the primary contact for agents, policyholders, and providers. You will handle inquiries, resolve issues, and deliver timely, high-quality customer support in a fast-paced environment.

The role emphasizes clear communication, empathy, and problem solving, with responsibilities across multi-channel inquiries, accurate record-keeping, and collaboration with internal teams to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Ideally 2+ years of office experience, including customer service.
• Insurance industry experience preferred.
• Recent graduates encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and written communication.
• Resolve issues and follow up to ensure customer satisfaction.
• Provide accurate information using product and policy knowledge.
• Build positive relationships with customers and internal stakeholders.
• Collaborate with internal teams to resolve issues efficiently.
• Document customer interactions and maintain accurate records.
• Manage multiple priorities while maintaining a high standard of service.

Skills

Customer service

Communication

Empathy

Problem-solving

Attention to detail

Time management

CRM systems

Education

High school diploma or equivalent

College coursework preferred

Job description

LHH is seeking a Customer Service Representative in Brookhaven, GA, to serve as the primary contact for agents, policyholders, and providers. You will handle inquiries, resolve issues, and deliver timely, high-quality customer support in a fast-paced environment.

The role emphasizes clear communication, empathy, and problem solving, with responsibilities across multi-channel inquiries, accurate record-keeping, and collaboration with internal teams to ensure customer satisfaction.