Insurance Customer Experience Lead

Frank Walker - State Farm Agent; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Profit sharing

Job summary

Frank Walker - State Farm Agent in Cooper City, FL is seeking an outgoing Office Manager to lead the customer service team and daily operations. Candidates should have 5+ years of customer service experience, with at least 2 years in a managerial role.

The role involves developing customer relationships and implementing service policies, together with providing training to representatives. Enthusiasm for insurance and financial products is essential. Benefits include commission and bonuses, paid time off, and growth opportunities.

Qualifications

• 5+ years of experience in customer service with 2+ years in a managerial role.
• 2-20 Property and Casualty License required.
• Strong sales experience is mandatory.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies.
• Train and mentor customer service representatives.

Skills

Customer service expertise

Sales experience

Leadership skills

Excellent communication skills

Problem-solving abilities

Job description

Frank Walker - State Farm Agent in Cooper City, FL is seeking an outgoing Office Manager to lead the customer service team and daily operations. Candidates should have 5+ years of customer service experience, with at least 2 years in a managerial role.

The role involves developing customer relationships and implementing service policies, together with providing training to representatives. Enthusiasm for insurance and financial products is essential. Benefits include commission and bonuses, paid time off, and growth opportunities.