Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Cooper City (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Performance bonuses

Paid time off

Profit sharing

Job summary

A local independent insurance agency in Cooper City, FL is seeking a Customer Service Manager to oversee the service team and develop customer relationships. Strong experience in management and sales is required, along with a Property and Casualty License. The agency offers a competitive salary and opportunities for advancement.

Qualifications

• 5+ years of experience in customer service with 2+ years in a managerial role.
• Sales experience required.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Handle escalated customer complaints and issues.
• Educate customers about insurance options.

Skills

Customer service

Communication

Leadership

Problem-solving

Organizational skills

Education

2-20 Property and Casualty License

Life and Health License (must obtain)

Job description

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Overview

Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing

OFFICE MANAGER POSITION

Overview

State Farm Insurance Agent located in Cooper City, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for FRANK WALKER - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• 2-20 Property and Casualty License required
• Life and Health License preferred (must be able to obtain)
• 5+ years of experience in customer service with 2+ years in a managerial role
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) required
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Leadership and organizational skills
• Communication and problem-solving abilities

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $50,000.00 - $60,000.00 per year

We\'re Hiring! We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to make an impact, see immediate success, we could be the place for you!

About Our Agency

• I have been a State Farm agent since 1981.
• We currently have 10 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Crystal Excellence Award
• Additional languages spoken: Spanish and Russian

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

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