Insurance Office Manager & Customer Experience Lead

Mark Rossmiller; Riverview (FL); Presencial; USD 70 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Relocation bonus

Vision insurance

Resumo da oferta

Mark Rossmiller - State Farm Agent in Sun City Center, Riverview, Brandon FL seeks an Office Manager to support policy execution and exceptional customer experiences. You will implement office policies, coordinate team efforts, and help customers navigate insurance and financial services.

The ideal candidate is organized, detail-oriented, and capable of working in a fast-paced environment. Licensing in Property & Casualty and Life & Health is encouraged.

Qualificações

• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

Responsabilidades

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Conhecimentos

Communication

Organization

Customer service

Team collaboration

Sales

Ferramentas

Windows

Descrição da oferta de emprego

Mark Rossmiller - State Farm Agent in Sun City Center, Riverview, Brandon FL seeks an Office Manager to support policy execution and exceptional customer experiences. You will implement office policies, coordinate team efforts, and help customers navigate insurance and financial services.

The ideal candidate is organized, detail-oriented, and capable of working in a fast-paced environment. Licensing in Property & Casualty and Life & Health is encouraged.