Insurance Customer Care Specialist — Training & Growth

State Farm Agent; Grand Junction (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Job summary

Brumelle Insurance Agency, a State Farm Agent, is hiring a Customer Service Representative in Grand Junction, CO. The role involves assisting policyholders, answering inquiries, processing changes, and supporting the sales and service team.

Paid licensing coursework and on-the-job training are provided to help you obtain required licenses. No prior insurance experience is required; paid study time and licensing coursework are offered, with growth opportunities and a path to advancement within

Qualifications

• Previous customer service experience preferred.
• Must be committed to obtaining a Colorado Property & Casualty license within 30 days of employment, with Life & Health licensing to follow.
• Strong written and verbal communication skills.
• Positive, proactive, and team-oriented approach to problem solving.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Assist customers with policy, coverage, billing, claims, and other insurance questions.
• Maintain accurate customer information and documentation.
• Learn insurance products, coverages, and agency procedures.
• Work collaboratively with the sales and service team.
• Maintain a strong work ethic and commitment to customer service and agency success.

Skills

Excellent communication

Customer service orientation

Team player

Organizational skills

Multitasking

CRM systems learning

Education

Colorado Property & Casualty license within 30 days

Life & Health licensing to follow

Tools

Microsoft Outlook

Microsoft Word

Excel

CRM systems

Job description

Brumelle Insurance Agency, a State Farm Agent, is hiring a Customer Service Representative in Grand Junction, CO. The role involves assisting policyholders, answering inquiries, processing changes, and supporting the sales and service team.

Paid licensing coursework and on-the-job training are provided to help you obtain required licenses. No prior insurance experience is required; paid study time and licensing coursework are offered, with growth opportunities and a path to advancement within