Customer Service Representative - State Farm Agent Team Member

State-Farm-319b4913; Grand Junction (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay

401(k)

Health benefits

PTO and sick pay

Licensing coursework

Study time

On-the-job training

Growth opportunities

Job summary

Brumelle Insurance Agency Inc in Grand Junction, CO is seeking a friendly Customer Service Representative to assist policyholders with inquiries, changes, billing questions, and claims while learning about insurance products and agency procedures.

No prior insurance experience is required; we provide paid licensing coursework, paid study time, and on-the-job training. Join a supportive sales and service team with growth opportunities within the agency.

Qualifications

• Previous customer service experience preferred.
• Genuine interest in building a career in insurance.
• Ability to obtain Colorado Property & Casualty license within 30 days of employment.
• Strong written and verbal communication skills.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Assist customers with policy, coverage, billing, claims, and other questions.
• Maintain accurate customer information and documentation.
• Learn insurance products, coverages, and agency procedures.
• Work collaboratively with the sales and service team.
• Maintain a strong work ethic and commitment to customer service and agency success.

Skills

Customer service

Communication

Microsoft Office

CRM systems

Tools

Outlook

Excel

Word

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching

Are you outgoing, customer-focused, and interested in building a career in the insurance industry? If you enjoy working with people, learning new things, and helping customers, this may be the opportunity for you!

State Farm agents are independent contractors who market State Farm Insurance and financial services products.

ROLE DESCRIPTION

As a Customer Service Representative with Brumelle Insurance Agency, you will provide exceptional service to our policyholders while developing your knowledge of insurance products and agency procedures. You will assist with customer inquiries, policy changes, billing questions, claims, and other service needs while working closely with our sales and service team.

No previous insurance experience is required. We provide paid licensing coursework, paid study time, and on-the-job training. We are looking for someone who is motivated to learn, committed to obtaining their insurance licenses, and interested in growing with our agency.

RESPONSIBILITIES

• Provide prompt, accurate, and friendly customer service.
• Assist customers with policy, coverage, billing, claims, and other insurance questions.
• Maintain accurate customer information and documentation.
• Learn insurance products, coverages, and agency procedures.
• Work collaboratively with the sales and service team.
• Maintain a strong work ethic and commitment to customer service and agency success.

WHAT WE OFFER

• Hourly pay
• 401(k)
• Health benefits
• Paid time off, vacation, and sick pay
• Agency-paid insurance licensing coursework
• Paid study time
• On-the-job training
• Growth and advancement opportunities

REQUIREMENTS

• Previous customer service experience preferred.
• Genuine interest in building a career in insurance.
• Must be committed to obtaining a Colorado Property & Casualty insurance license within 30 days of employment, with Life & Health licensing to follow.
• Ability to successfully complete required licensing coursework and examinations.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to learn CRM systems, new software, and established processes quickly.
• Positive, proactive, and team-oriented approach to problem solving.

ABOUT THE AGENCY

Sean brings over 20 years of experience in the insurance industry and has proudly served as a local State Farm Agent and business owner for more than 15 years. Our team is committed to providing exceptional service while creating a positive and supportive workplace where employees can learn and grow.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.