Customer Service Representative - State Farm Agent Team Member

Cheryl Hasson - State Farm Agent; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License renewal reimbursement

Team promotions

WiFi

Office amenities

Schedule flexibility

Birthday celebrations

Simple Roth 3% match

Competitive salary

Paid time off

Training & development

Job summary

Cheryl Hasson State Farm is seeking a Customer Service Representative to deliver exceptional service to clients and support the daily operations of a busy insurance agency. You will handle inquiries, policy updates, and claims processing, while maintaining organized records and working with the team to meet agency goals.

The role offers opportunities to develop through licensing in Property and Casualty and internal training, with a focus on accuracy, communication, and client satisfaction.

Qualifications

• Honesty, reliability and strong work ethic.
• Ability to learn quickly in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with multitasking ability.
• Ability to work independently and in a team.
• Conflict management and problem-solving abilities.
• Commitment to obtaining Property and Casualty license.

Responsibilities

• Respond promptly and professionally to customer inquiries and provide policy information.
• Assist clients with policy updates, changes, and claims processing.
• Maintain accurate records of all customer interactions and transactions.
• Manage multiple projects while prioritizing tasks effectively.
• Apply conflict management to resolve customer concerns and ensure positive outcomes.
• Collaborate with team members to support agency goals and client needs.
• License in P&C or permission to obtain P&C licensing within a specified timeframe.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Teamwork

Licensing pursuit

Job description

Benefits

• License/ Renewal Reimbursement
• Team Promotions
• WiFi
• Office amenities: toaster oven, fridge, microwave, Keurig, lunch area
• Schedule flexibility to support work/life balance
• Birthday Celebrations
• Simple Roth 3% match
• Competitive salary
• Paid time off
• Training & development

About Our Agency

As a Customer Service Representative with Cheryl Hasson State Farm, you will play a vital role in delivering exceptional service to our clients while supporting the daily operations of a busy insurance agency. We are seeking an honest, reliable, and quick learner who thrives in a fast-paced environment. You will work both independently and collaboratively with the team to manage multiple projects, prioritize tasks efficiently, and maintain a high level of customer satisfaction.

This position offers the opportunity to develop your skills, including obtaining your Property and Casualty insurance license, and grow within our agency.

Responsibilities

• Respond promptly and professionally to customer inquiries and provide clear policy information.
• Assist clients with policy updates, changes, and claims processing.
• Maintain accurate and organized records of all customer interactions and transactions.
• Manage multiple projects simultaneously while prioritizing tasks effectively.
• Apply conflict management skills to resolve customer concerns and ensure positive outcomes.
• Work collaboratively with team members to support agency goals and client needs.
• Licensed in P&C (or able to obtain Property and Casualty insurance licensing within a specified timeframe).

Qualifications

• Honesty, reliability, and strong work ethic.
• Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to work independently and as part of a team.
• Conflict management and problem-solving abilities.
• Commitment to obtaining Property and Casualty insurance license.

If you are a motivated, customer-focused individual ready to contribute to a dynamic and growing agency, we want to hear from you. Please apply today to join the Cheryl Hasson State Farm team and take the next step in your insurance career.