Customer Service & Insurance Specialist — Growth Path

Terri Anderson-Berger - State Farm Agent; Novi (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Terri Anderson-Berger - State Farm Agent in Novi, Michigan is looking for a Customer Service Representative - State Farm Agent Team Member to provide exceptional customer experiences. You will handle inquiries, assist with policy changes, process claims, and maintain accurate records.

The ideal candidate should have excellent communication skills, be detail-oriented, and possess a strong customer service background. There are prospects for internal growth for driven candidates in this successful agency.

Qualifications

• Excellent customer service skills.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Terri Anderson-Berger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.