Insurance Customer Care Specialist – Growth & Cross-Sell

Weaver Group; Caro (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Plan

Paid Holidays

Mon-Fri Schedule

Job summary

Weaver Group Insurance Agency in Caro, Michigan, is seeking a full-time Customer Service Representative to manage customer accounts, respond to policy changes, and support the growth of our client base with friendly, professional service.

The ideal candidate demonstrates excellent communication, strong multi-tasking, and a willingness to learn. A Property & Casualty license is required, with a Monday–Friday schedule and competitive benefits.

Qualifications

• Willingness to learn, be intuitive, resourceful and coachable.
• Upbeat, positive and enthusiastic attitude.
• Self-starter with a sense of urgency.
• Ability to multi-task, follow-thru and follow-up.
• Confident, independent worker with good initiative.
• Professional phone etiquette.
• Strong customer service skills.
• Solid problem-solving capabilities.
• Team player with a positive attitude.
• Ability to handle stressful situations.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Handle incoming claim calls and follow-up.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Cross-sell and upsell financial products where appropriate.
• Verify contact details and update records.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Generate insurance quotes.
• Provide exceptional customer service and support.

Skills

Customer service

Phone etiquette

Multi-tasking

Sales skills

Problem solving

Team player

Education

Property & Casualty license

Job description

Weaver Group Insurance Agency in Caro, Michigan, is seeking a full-time Customer Service Representative to manage customer accounts, respond to policy changes, and support the growth of our client base with friendly, professional service.

The ideal candidate demonstrates excellent communication, strong multi-tasking, and a willingness to learn. A Property & Casualty license is required, with a Monday–Friday schedule and competitive benefits.