Insurance Customer Care Specialist | Flexible Schedule

plymouthrock; Port Reading (NJ); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k)

Onsite gym

Professional development

Paid parental leave

Tuition reimbursement

Job summary

Plymouth Rock in New Jersey is hiring a Customer Service Representative to be at the forefront of our interactions with customers, agents, and partners. You will handle inbound calls with professionalism and help resolve questions about policies, coverages, and premiums.

You will build product knowledge across Auto, Homeowners, and Umbrella lines, aim for first-call resolution, and maintain strong relationships with agents while working a flexible schedule that includes occasional Saturdays.

Qualifications

• High school diploma required; college degree is a plus.
• Spanish language proficiency is a plus.
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.

Responsibilities

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across Auto, Homeowner, and Umbrella lines.
• Cultivate strong relationships with agents and partners, contributing to a collaborative work environment.
• Utilize analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position; shifts between 8:00am–7:00pm Mon–Fri and 10:00am–3:00pm every third Saturday.

Job description

Plymouth Rock in New Jersey is hiring a Customer Service Representative to be at the forefront of our interactions with customers, agents, and partners. You will handle inbound calls with professionalism and help resolve questions about policies, coverages, and premiums.

You will build product knowledge across Auto, Homeowners, and Umbrella lines, aim for first-call resolution, and maintain strong relationships with agents while working a flexible schedule that includes occasional Saturdays.