Insurance Customer Care Specialist (Entry Level)

Farmers Alliance Mutual Insurance Co.; McPherson (KS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Farmers Alliance Mutual Insurance Co. in McPherson, KS is seeking a friendly Customer Service Representative to handle routine inquiries from customers and agents across phone, email, and chat channels. You will learn our products, follow established processes, maintain data accuracy, and support a team dedicated to great service in the insurance industry.

The role emphasizes clear communication, energy, and a commitment to excellent service, with on-site work at the McPherson office in Kansas.

Qualifications

• High school diploma or GED required.
• No prior experience required—just a strong desire to learn and grow.
• Training provided to get up to speed with systems and processes.

Responsibilities

• Respond to routine customer and agent inquiries via phone, email, chat and other channels.
• Maintain data accuracy across systems and documentation.
• Escalate complex or unusual issues appropriately.
• Follow standard processes, policies and service expectations.

Skills

Attention to detail

Customer service basics

Process adherence

Willingness to learn

Task management

Education

High school diploma or GED

Job description

Farmers Alliance Mutual Insurance Co. in McPherson, KS is seeking a friendly Customer Service Representative to handle routine inquiries from customers and agents across phone, email, and chat channels. You will learn our products, follow established processes, maintain data accuracy, and support a team dedicated to great service in the insurance industry.

The role emphasizes clear communication, energy, and a commitment to excellent service, with on-site work at the McPherson office in Kansas.