Customer Care & Policy Specialist — Flexible Schedule

Brian Morrison Ins Agcy Inc; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company parties

Flexible schedule

Signing bonus

Training & development

Job summary

brian morrison - State Farm Agent in Louisville, Kentucky, is looking for a service team member to provide exceptional customer experiences. This role focuses on resolving inquiries, coordinating with team members, and supporting community needs.

The ideal candidate should possess strong communication skills and attention to detail, with opportunities for internal growth in a supportive environment. Previous customer service experience is preferred. The role also offers a flexible schedule and other benefits.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and multitasking abilities required.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Company parties
• Flexible schedule
• Signing bonus
• Training & development

ROLE DESCRIPTION:

As a service team member with Brian Morrison State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.