Insurance Customer Care Specialist (1-Year Contract)

Bank of China; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

5-day work week

Job summary

Bank of China is seeking a Customer Services Officer on a 1-year contract to support the Customer Services Department. The incumbent will manage daily CS center operations and handle inquiries, complaints, and feedback from customers.

Candidates should have a diploma or higher, 3 years in life insurance with CRM experience, and strong English and Chinese language skills; willingness to work overtime and good organizational abilities are essential. Apply with resume to HR.

Qualifications

• Diploma or above in relevant disciplines.
• 3 years working experience in life insurance with solid customer relationship management experience.
• CS center working experience is an advantage.
• Proficient in spoken & written English and Chinese.

Responsibilities

• Deliver quality customer services including daily operation of CS center and handling inquiries/complaints/feedback.

Skills

Customer service

Interpersonal skills

Organizational skills

Overtime willingness

English & Chinese proficiency

Education

Diploma or above in relevant disciplines

Tools

MS Word

Excel

Chinese Word Processing

Job description

Bank of China is seeking a Customer Services Officer on a 1-year contract to support the Customer Services Department. The incumbent will manage daily CS center operations and handle inquiries, complaints, and feedback from customers.

Candidates should have a diploma or higher, 3 years in life insurance with CRM experience, and strong English and Chinese language skills; willingness to work overtime and good organizational abilities are essential. Apply with resume to HR.