Insurance Customer Care Specialist

Demetrius Barbee Insurance Agency Inc; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Demetrius Barbee Insurance Agency Inc. is seeking a professional and personable Customer Service Representative to join our team.

You will respond promptly to inquiries, maintain accurate records, and ensure each client has a positive experience while navigating insurance products. The ideal candidate is detail-oriented, friendly, and highly organized, with strong time management and excellent customer service skills.

Qualifications

• Knowledge of insurance products.
• High school diploma/GED required, Bachelor’s degree preferred.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Excellent customer service

Highly organized

Time management

Insurance products knowledge

Other software applications

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Demetrius Barbee Insurance Agency Inc. is seeking a professional and personable Customer Service Representative to join our team.

You will respond promptly to inquiries, maintain accurate records, and ensure each client has a positive experience while navigating insurance products. The ideal candidate is detail-oriented, friendly, and highly organized, with strong time management and excellent customer service skills.