Insurance Customer Care Representative

Wright Agency - Farm Bureau Insurance; Saint Louis (MI); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency is seeking a Customer Care Representative who will be the main point of contact for clients, ensuring a positive experience by addressing inquiries and resolving issues. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a proactive approach to problem-solving. Remote work options are available, but candidates must be licensed in Michigan. Benefits include a competitive salary, performance-based bonus, and opportunities for advancement.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Proactive approach to resolving client inquiries and issues.

Responsibilities

• Establish customer relationships and follow up with customers.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies and coverage details.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy.
• Educate customers about insurance options.

Skills

Excellent communication skills

People-oriented

Detail oriented

Proactive in problem-solving

Ability to work in a team environment

Education

Current license in Michigan

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

As a Customer Care Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Currently licensed applicants preferred

Note: We are open to hiring remote candidates, but you must be licensed and reside in the state of Michigan.

Flexible work from home options available.