Insurance Customer Care Pro — Stable, Bonus-Eligible Career

State Farm; Florida; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Group medical insurance

Paid time off

Stable long-term career

In-office hours: Mon-Fri 9-5

Job summary

The Kelsey & Luka Cline State Farm Agencies are seeking an experienced Customer Service Representative to join our in-office team in Florida. You’ll support existing State Farm customers with billing, policy changes and renewals while maintaining strong relationships and providing exceptional service.

With an established customer base, competitive compensation, and benefits, this role offers a stable, long-term career path.

Qualifications

• Experience in a State Farm agent’s office is required.
• Familiarity with State Farm systems and insurance products.
• Property & Casualty license preferred.
• Strong communication, organization and problem-solving skills.
• Able to handle multiple requests in a fast-paced office.
• Positive attitude and commitment to customer satisfaction.
• Ability to work independently while contributing to a team.

Responsibilities

• Assist existing State Farm customers with billing, policy changes, renewals and general insurance questions.
• Provide outstanding customer service and maintain strong relationships with policyholders.
• Review customer accounts to identify coverage needs and opportunities for additional products.
• Handle incoming calls, emails and customer service requests efficiently.
• Resolve customer concerns and follow through to ensure issues are handled properly.
• Maintain accurate customer records and documentation.
• Work closely with the sales team to support customer retention and agency growth.

Skills

Customer service experience

Strong communication

Problem-solving skills

Team player

Education

Property & Casualty license

Job description

The Kelsey & Luka Cline State Farm Agencies are seeking an experienced Customer Service Representative to join our in-office team in Florida. You’ll support existing State Farm customers with billing, policy changes and renewals while maintaining strong relationships and providing exceptional service.

With an established customer base, competitive compensation, and benefits, this role offers a stable, long-term career path.