Insurance Customer Care Pro — Flexible Schedule & Growth

Cory Kennedy - State Farm Insurance; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Cory Kennedy - State Farm Agent is seeking a Customer Service Representative to join a dynamic team in a modern, client-focused environment. The role emphasizes delivering exceptional service across phone, email, and chat channels, assisting with policy inquiries, updates, and claims, and leveraging digital tools to engage a younger demographic.

The position promotes advancement, training, and a supportive team culture, with potential licenses provided.

Qualifications

• Strong written and verbal communication is essential.
• Comfort with digital tools and social media is preferred.
• Customer-oriented mindset with a willingness to learn.

Responsibilities

• Engage customers via phone, email, and chat to assist with inquiries.
• Provide policy information, updates, and claims support.
• Use digital tools to connect with a younger audience.
• Collaborate with the team to resolve issues promptly.
• Identify ways to improve customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-focused

Adaptable

Prior CS experience

Education

High school diploma

College degree preferred

Job description

Cory Kennedy - State Farm Agent is seeking a Customer Service Representative to join a dynamic team in a modern, client-focused environment. The role emphasizes delivering exceptional service across phone, email, and chat channels, assisting with policy inquiries, updates, and claims, and leveraging digital tools to engage a younger demographic.

The position promotes advancement, training, and a supportive team culture, with potential licenses provided.