Customer Service Representative - State Farm Agent Team Member

Rose Smith - State Farm Agent; Town of Sidney (NY); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Rose Smith - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy information, and support community needs.

In this role you will answer inquiries, assist with policy changes, process claims, and maintain accurate records while coordinating with the agent team.

Ideal candidates are customer-focused, empathetic, and able to multitask in a fast-paced local agency setting.

Formación

• Strong communication and interpersonal abilities.
• Attention to detail and multitasking capability.
• Prior customer service experience preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conocimientos

Communication skills

Detail-oriented & multitasking

Customer service experience

Descripción del empleo

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Rose Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.