Insurance Customer Care & Growth Specialist

Jarvis Fullenwilder - State Farm Agent; Clinton (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Training support

Collaborative environment

Community involvement

Job summary

Jarvis Fullenwilder State Farm in Clinton, Maryland is seeking a dependable, personable Customer Service Associate to support customers and daily agency operations with accuracy and professionalism. You will assist customers with insurance needs by phone, email, text, and in person; handle billing questions, policy changes, and documentation; and maintain precise records in agency systems.

The ideal candidate is organized, proactive, and client‑focused, with excellent communication skills;

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• A positive attitude and genuine interest in helping others.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Comfortable using computers, email, and customer management systems.
• Previous experience in customer service, administrative support, or insurance preferred.
• Maryland Property & Casualty license preferred or willingness to obtain.

Responsibilities

• Assist customers with insurance needs and account changes.
• Provide friendly, professional service by phone, email, text, and in person.
• Process policy changes, billing questions, and documentation.
• Prepare COIs and other policy-related documents.
• Maintain accurate customer records in agency systems.
• Support agency operations and community outreach.
• Proactively follow up on renewals and service requests.

Skills

Verbal & written communication

Organizational skills

Customer service oriented

Multitasking

Problem solving

Computer literacy

Education

Maryland Property & Casualty license preferred

Tools

CRM systems

Office software

Job description

Jarvis Fullenwilder State Farm in Clinton, Maryland is seeking a dependable, personable Customer Service Associate to support customers and daily agency operations with accuracy and professionalism. You will assist customers with insurance needs by phone, email, text, and in person; handle billing questions, policy changes, and documentation; and maintain precise records in agency systems.

The ideal candidate is organized, proactive, and client‑focused, with excellent communication skills;