Insurance Customer Care Specialist - Flexible Schedule & Growth

State Farm; Burtonsville (MD); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hasan Jamil State Farm Agent is seeking a Customer Service Representative to join the agent team in Burtonsville, MD. You will deliver exceptional customer experiences, handling inquiries, policy changes, and claims coordination while supporting community members.

Ideal candidates are customer-focused, detail-oriented, and able to multitask; prior experience in customer service is preferred. This role emphasizes work-life balance and team collaboration in a small agency environment.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail with multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Hasan Jamil State Farm Agent is seeking a Customer Service Representative to join the agent team in Burtonsville, MD. You will deliver exceptional customer experiences, handling inquiries, policy changes, and claims coordination while supporting community members.

Ideal candidates are customer-focused, detail-oriented, and able to multitask; prior experience in customer service is preferred. This role emphasizes work-life balance and team collaboration in a small agency environment.