Insurance Customer Care Associate (Licensing Exam Paid)

Tokio Marine HCC; Columbia Township (MO); Vor Ort; USD 33.000 - 39.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Full benefits package

401(k) with 6% match

Paid time off

Paid parental leave

Wellness program access

Zusammenfassung

Tokio Marine HCC is seeking a Customer Care Representative in Missouri to be the first point of contact for clients across phone, chat, and email. You will coordinate requests, finalize transactions, and clearly communicate underwriting decisions.

The role requires 2 years in customer service or insurance, strong communication, and comfort with CRM software. A degree is preferred and training for the licensing exam is provided.

Qualifikationen

• 2 years customer service or insurance industry experience.
• Associate or bachelor’s degree preferred.
• Excellent verbal and written communication.

Aufgaben

• Coordinate client requests.
• Finalize transactions including payment, legal documents, and finance agreements.
• Analyze problems and seek customer resolutions.
• Multitask over multiple service platforms.
• Effectively communicate underwriting decisions to clients.
• Communicate industry trends to leadership.
• Assist with system improvements.
• Great interpersonal skills to benefit the team environment.

Kenntnisse

Customer service

Communication skills

CRM software

Ausbildung

Associate or Bachelor’s degree

Tools

CRM software

Jobbeschreibung

Tokio Marine HCC is seeking a Customer Care Representative in Missouri to be the first point of contact for clients across phone, chat, and email. You will coordinate requests, finalize transactions, and clearly communicate underwriting decisions.

The role requires 2 years in customer service or insurance, strong communication, and comfort with CRM software. A degree is preferred and training for the licensing exam is provided.