Customer Care Representative

HCC Service Company, Inc.; Columbia Township (MO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, vision, dental coverage

401(k) with company match

Paid Time Off

Parental Leave

Wellness program access

Job summary

Tokio Marine HCC – A&H Group is seeking a Customer Care Representative to be the first point of contact for current clients. You will support clients via phone, chat, and email, solving problems and ensuring a top-notch experience in surety.

Role requires 2 years in customer service or insurance. Training includes passing the Missouri Property & Casualty Insurance Producer Licensing Exam after hire, with fees paid by the company. Competitive salary and benefits are offered.

Qualifications

• 2 years customer service or insurance industry experience.
• Excellent verbal and written communication.
• Associate or bachelor’s degree preferred.
• Comfortable navigating basic CRM software and data entry.

Responsibilities

• Coordinate client requests.
• Finalize transactions including payment, legal documents, and finance agreements.
• Analyze problems and seek customer resolutions.
• Multitask over multiple service platforms.
• Effectively communicate underwriting decisions to clients.
• Communicate industry trends to leadership.
• Assist with system improvements.
• Great interpersonal skills to benefit the team environment.

Skills

Communication skills

Customer service

Adaptability

Problem solving

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Role Overview

As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

Key Responsibilities

• Coordinate client requests
• Finalize transactions including payment, legal documents, and finance agreements
• Analyze problems and seek customer resolutions
• Multitask over multiple service platforms
• Effectively communicate underwriting decisions to clients
• Communicate industry trends to leadership
• Assist with system improvements
• Great interpersonal skills to benefit the team environment
• All Customer Care Representatives must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded. The company pays for training and exam fees

When applying, please note if you currently have a Missouri Property and Casualty License or are fluent in conversational Spanish (neither of which are required for candidate consideration).

What You Bring

• High energy and excitement for helping others
• Curious minds with an inherent eagerness to learn and adapt
• Excellent verbal and written communication
• Passion, drive, and work ethic to succeed within the company, team, and individually
• 2 years Customer service or insurance industry experience
• Comfortability with navigating basic CRM software and some data entry
• Associate or bachelor's degree is preferred

What We Offer

• Competitive salary and comprehensive benefit package
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• 401(k) plan with 6% company match
• Accrued Paid Time Off
• Paid Parental Leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• An opportunity to do meaningful work and love what you do

Pay and Schedule

$24-$28/hr depending on experience 10am -7pm Monday - Friday

Equal Opportunity Statement

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation and any other characteristic protected by applicable local laws, regulations and ordinances.

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We're always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.