Insurance Care Specialist | Licensing & Client Support

HCC Service Company, Inc.; Columbia Township (MO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, vision, dental coverage

401(k) with company match

Paid Time Off

Parental Leave

Wellness program access

Job summary

Tokio Marine HCC – A&H Group is seeking a Customer Care Representative to be the first point of contact for current clients. You will support clients via phone, chat, and email, solving problems and ensuring a top-notch experience in surety.

Role requires 2 years in customer service or insurance. Training includes passing the Missouri Property & Casualty Insurance Producer Licensing Exam after hire, with fees paid by the company. Competitive salary and benefits are offered.

Qualifications

• 2 years customer service or insurance industry experience.
• Excellent verbal and written communication.
• Associate or bachelor’s degree preferred.
• Comfortable navigating basic CRM software and data entry.

Responsibilities

• Coordinate client requests.
• Finalize transactions including payment, legal documents, and finance agreements.
• Analyze problems and seek customer resolutions.
• Multitask over multiple service platforms.
• Effectively communicate underwriting decisions to clients.
• Communicate industry trends to leadership.
• Assist with system improvements.
• Great interpersonal skills to benefit the team environment.

Skills

Communication skills

Customer service

Adaptability

Problem solving

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Tokio Marine HCC – A&H Group is seeking a Customer Care Representative to be the first point of contact for current clients. You will support clients via phone, chat, and email, solving problems and ensuring a top-notch experience in surety.

Role requires 2 years in customer service or insurance. Training includes passing the Missouri Property & Casualty Insurance Producer Licensing Exam after hire, with fees paid by the company. Competitive salary and benefits are offered.