Customer Service Representative - State Farm Agent Team Member

State Farm; Anchorage (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/advancement

Paid time off

Health benefits

Retirement benefits

Career-building experience

Job summary

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Anchorage, Alaska. You will deliver exceptional client experiences, handle inquiries, and coordinate with agency teammates to support community needs.

This role emphasizes relationship-building, needs-based insurance guidance, and opportunities for internal growth within the agency. Training for required licenses is provided, with potential advancement as performance grows.

Qualifications

• Dedicated to personalized customer service.
• Able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving.
• Able to multi-task and manage workload.
• Must pass Property & Casualty License (training provided).
• Life & Health License may be required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service including inquiries about insurance, coverages, changes, transfers, and billing.
• Educate customers about insurance options using a needs-based review process.
• Promote development of the business through clear, effective communication.

Skills

Customer service

Communication

Sales

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

Here, at TROY SAYER STATE FARM, we believe insurance is about more than policies - it’s about protecting people, guiding families through life changes, and helping our families prepare for the unexpected. For over 25 years, our agency has built long term relationships with Alaskan families and business’ by combining professional experience with personal care. We value trust, communication, personal development, and providing exceptional customer experiences. Our customers choose us, and stay with us, because we provide a different insurance experience, helping them protect what matters most while navigating the phases of life.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Troy Sayer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to personalized customer service for our customers
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to multi-task and manage personal work load
• Must be able to successfully pass Property & Casualty License (training materials provided)
• Life & Health License may be required with individual development

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Retirement benefits available - individual and group, with vesting
• Valuable career-building experience