Insurance CSR & Sales Specialist

Fred Loya Insurance Agency; Abilene (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Fred Loya Insurance Agency in Abilene, TX is seeking a full-time Customer Service Representative to serve both internal and external customers, answer policy questions, process payments, and follow up on quotes, renewals, and cancellations.

The role requires strong communication, a willingness to be bilingual English/Spanish, a solid high school education, and the ability to pass state licensing requirements; reliable transportation and a flexible schedule are helpful.

Qualifications

• High School Diploma required.
• Previous customer service experience helpful.
• Must pass state licensing requirements.

Responsibilities

• Provides professional, courteous service to internal and external customers.
• Answers questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections)
• Position is full time
• Other duties as assigned

Skills

Communication skills

Bilingual English/Spanish

Assertive

Education

High School Diploma

Tools

Basic computer skills

Job description

Fred Loya Insurance Agency in Abilene, TX is seeking a full-time Customer Service Representative to serve both internal and external customers, answer policy questions, process payments, and follow up on quotes, renewals, and cancellations.

The role requires strong communication, a willingness to be bilingual English/Spanish, a solid high school education, and the ability to pass state licensing requirements; reliable transportation and a flexible schedule are helpful.