Bilingual CSR Sales Rep — Flexible, Full-Time

Fred Loya Insurance Agency; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Round Rock, TX seeks a customer service representative to provide courteous service to clients, answer policy questions, and process payments. The role includes pursuing potential policy needs, following up on quotes, renewals, and cancellations, and supporting marketing initiatives for new business development as needed.

The candidate should have a High School Diploma, basic computer skills, and the ability to pass state licensing requirements.

Qualifications

• Basic to intermediate computer skills expected.
• Bilingual (English/Spanish) helpful.
• Excellent communication skills and ability to provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Skills

Computer literacy

Bilingual English/Spanish

Excellent communication

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Round Rock, TX seeks a customer service representative to provide courteous service to clients, answer policy questions, and process payments. The role includes pursuing potential policy needs, following up on quotes, renewals, and cancellations, and supporting marketing initiatives for new business development as needed.

The candidate should have a High School Diploma, basic computer skills, and the ability to pass state licensing requirements.