Insurance Consumer Appeals Specialist

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement

Paid holidays

Training opportunities

Job summary

The State of Alaska's Division of Insurance in Anchorage seeks a Consumer Service Specialist to review insurance complaints, answer inquiries, and route referrals. This role supports public consumers by applying Alaska insurance laws and assisting with health insurance appeals.

Qualifications emphasize adaptability, attention to detail, and strong communication skills within a regulatory context. Located on the 15th floor of the Atwood Building in downtown Anchorage, the team values

Qualifications

• Analytical Thinking/Problem Solving: uses a logical, systematic approach to problems.
• Customer Service: anticipates and meets internal/external customer needs.
• Insurance: knowledge of insurance types, regulations, claims handling.
• Oral and Written Communication: clear presentations and effective listening.
• Reading Comprehension: interprets technical material and rules.

Responsibilities

• Conduct complaint review for all regulated lines of insurance in Alaska.
• Respond to insurance questions and provide referrals and resources.
• Facilitate final level health insurance appeals.

Skills

Adaptability

Attention to Detail

Compliance Inspection

Information Management

Interpersonal Skills

Analytical Thinking/Problem Solving

Customer Service

Insurance

Oral and Written Communication

Reading Comprehension

Education

Administrative or regulatory law background

Job description

The State of Alaska's Division of Insurance in Anchorage seeks a Consumer Service Specialist to review insurance complaints, answer inquiries, and route referrals. This role supports public consumers by applying Alaska insurance laws and assisting with health insurance appeals.

Qualifications emphasize adaptability, attention to detail, and strong communication skills within a regulatory context. Located on the 15th floor of the Atwood Building in downtown Anchorage, the team values