Consumer Service Specialist (Insurance) PCN 084068

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement

Paid holidays

Training opportunities

Job summary

The State of Alaska's Division of Insurance in Anchorage seeks a Consumer Service Specialist to review insurance complaints, answer inquiries, and route referrals. This role supports public consumers by applying Alaska insurance laws and assisting with health insurance appeals.

Qualifications emphasize adaptability, attention to detail, and strong communication skills within a regulatory context. Located on the 15th floor of the Atwood Building in downtown Anchorage, the team values

Qualifications

• Analytical Thinking/Problem Solving: uses a logical, systematic approach to problems.
• Customer Service: anticipates and meets internal/external customer needs.
• Insurance: knowledge of insurance types, regulations, claims handling.
• Oral and Written Communication: clear presentations and effective listening.
• Reading Comprehension: interprets technical material and rules.

Responsibilities

• Conduct complaint review for all regulated lines of insurance in Alaska.
• Respond to insurance questions and provide referrals and resources.
• Facilitate final level health insurance appeals.

Skills

Adaptability

Attention to Detail

Compliance Inspection

Information Management

Interpersonal Skills

Analytical Thinking/Problem Solving

Customer Service

Insurance

Oral and Written Communication

Reading Comprehension

Education

Administrative or regulatory law background

Job description

The Division of Insurance is recruiting for a Consumer Service Specialist (Insurance) position located in Anchorage

This recruitment is open to Alaska residents only.

What you will be doing

The Consumer Service Specialist position conducts complaint review for all regulated lines of insurance in Alaska to determine if violations of Alaska Insurance law have occurred. The position responds to insurance related questions and concerns by providing applicable referrals and resources to the public. The specialist will also facilitate final level health insurance appeals.

Our organization, mission and culture:

To strengthen competitive insurance markets while protecting Alaskans. The most important function of the Division of Insurance as a regulatory agency is consumer protection, which includes oversight of the financial conditions of insurers. The division participates in drafting insurance laws and regulations and analyzes market data to develop more effective insurance regulation in Alaska.

The benefits of joining our team:

efficiently to support the division’s mission of protecting Alaskan consumers. You will be working in a friendly and supportive environment that fosters accountability, cooperation, respect for each other and professionalism. The division's Consumer Services team section fosters an environment where hard work and determination are noticed and appreciated. The Division encourages advancement within the Division, Department, and State of Alaska. We offer training opportunities, and a comprehensive employee benefits package to include health insurance, retirement and paid holidays.

The working environment you can expect:

Located on the 15th floor of the Atwood Building, you will enjoy a panoramic view of downtown Anchorage, Mt. Susitna AKA Sleeping Lady, and the Knik Arm. Great dining, shopping, the Park Strip, Anchorage Museum and Atwood Concert Hall are all within short walking distance from the office. Covered parking at the Linny Pacillo parking garage is provided free.

When you come to work, you will walking into a calm and respectful work environment where everyone knows your name.

Who we are looking for:

• Adaptability:adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Compliance Inspection: Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders.
• Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Insurance: Knowledge of various types of insurance, insurance regulations, claims processing, examination, adjudication, or adjustment
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

• Any combination of preparatory post-secondary education and/or experience in administrative or regulatory law or a related field performing technical research or evaluation of statutes or regulations, experience adjusting claims or reviewing claim determinations which requires the interpretation and application of laws or regulations, providing technical information and/or assistance to individuals, or performing technical review or processing documents or claims.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

At time of application applicant(s) are requested to submit:

1. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications.

At time of interview applicant is requested to submit:

1. Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers. (if not already attached to application submission).
2. Copies of your three (3) most recent performance evaluations (if not already attached to application submission).

Special Notice

The interview process will include a written assessment to evaluate relevant skills and competencies.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Work Experience

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Notice

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email,please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For specific information in reference to the position please contact the hiring manager at:

Shauna Nickel, Program Coordinator 2

Phone: [phone]

Fax: [phone]

[e-mail]