Consumer Service Specialist (Insurance) PCN 084068

Alaska Manufacturing Extension Partnership; Anchorage (AK); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Training opportunities

Job summary

The Division of Insurance in Anchorage, Alaska is recruiting a Consumer Service Specialist (Insurance) to review complaints across all regulated lines and determine whether Alaska Insurance law has been violated. You will respond to questions from the public and provide referrals and resources to help consumers.

Located in the Atwood Building, you will join a team dedicated to protecting Alaskans and improving consumer understanding of insurance.

Qualifications

• Analytical thinking and problem solving.
• Customer service: anticipates and meets the needs of internal and external customers.
• Insurance: knowledge of insurance types, regulations, processing, adjudication.
• Oral and written communication: clear presentations and effective listening.
• Reading comprehension: interpret technical material.

Responsibilities

• Review complaints for all regulated lines of insurance and determine if violations occurred.
• Respond to insurance-related questions and provide referrals and resources to the public.
• Facilitate final level health insurance appeals.
• Support consumer protection initiatives and educate the public on insurance regulations.

Job description

The Division of Insurance is recruiting for a Consumer Service Specialist (Insurance) position located in Anchorage!

This recruitment is open to Alaska residents only.

What you will be doing:

The Consumer Service Specialist position conducts complaint review for all regulated lines of insurance in Alaska to determine if violations of Alaska Insurance law have occurred. The position responds to insurance related questions and concerns by providing applicable referrals and resources to the public. The specialist will also facilitate final level health insurance appeals.

Our organization, mission and culture:

To strengthen competitive insurance markets while protecting Alaskans. The most important function of the Division of Insurance as a regulatory agency is consumer protection, which includes oversight of the financial conditions of insurers. The division participates in drafting insurance laws and regulations and analyzes market data to develop more effective insurance regulation in Alaska.

The benefits of joining our team:

We offer training opportunities, and a comprehensive employee benefits package to include health insurance, retirement and paid holidays. efficiently to support the division’s mission of protecting Alaskan consumers. You will be working in a friendly and supportive environment that fosters accountability, cooperation, respect for each other and professionalism. The division's Consumer Services team section fosters an environment where hard work and determination are noticed and appreciated. The Division encourages advancement within the Division, Department, and State of Alaska.

The working environment you can expect:

Located on the 15th floor of the Atwood Building, you will enjoy a panoramic view of downtown Anchorage, Mt. Susitna AKA Sleeping Lady, and the Knik Arm. Great dining, shopping, the Park Strip, Anchorage Museum and Atwood Concert Hall are all within short walking distance from the office. Covered parking at the Linny Pacillo parking garage is provided free.
When you come to work, you will walking into a calm and respectful work environment where everyone knows your name.

Who we are looking for:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Compliance Inspection: Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders.
• Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Insurance: Knowledge of various types of insurance, insurance regulations, claims processing, examination, adjudication, or adjustment
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

Any combination of preparatory post‑secondary education and/or experience in administrative or regulatory law or a related field performing technical research or evaluation of statutes or regulations, experience adjusting claims or reviewing claim determinations which requires the interpretation and application of laws or regulations, providing technical information and/or assistance to individuals, or performing technical review or processing documents or claims.

Special Note:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, online, self‑study, and on‑the‑job), from accredited and unaccredited sources, and long‑duration (such as a post‑secondary degree) and short‑duration (such as a seminar) programs.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

For specific information in reference to the position please contact the hiring manager at:

Shauna Nickel
Program Coordinator 2

Phone: [phone]

Fax: [phone]

[e-mail]