Insurance Customer Care Specialist - Growth & Advancement

State Farm; Anchorage (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/advancement

Paid time off

Health benefits

Retirement benefits

Career-building experience

Job summary

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Anchorage, Alaska. You will deliver exceptional client experiences, handle inquiries, and coordinate with agency teammates to support community needs.

This role emphasizes relationship-building, needs-based insurance guidance, and opportunities for internal growth within the agency. Training for required licenses is provided, with potential advancement as performance grows.

Qualifications

• Dedicated to personalized customer service.
• Able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving.
• Able to multi-task and manage workload.
• Must pass Property & Casualty License (training provided).
• Life & Health License may be required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service including inquiries about insurance, coverages, changes, transfers, and billing.
• Educate customers about insurance options using a needs-based review process.
• Promote development of the business through clear, effective communication.

Skills

Customer service

Communication

Sales

Multitasking

Job description

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Anchorage, Alaska. You will deliver exceptional client experiences, handle inquiries, and coordinate with agency teammates to support community needs.

This role emphasizes relationship-building, needs-based insurance guidance, and opportunities for internal growth within the agency. Training for required licenses is provided, with potential advancement as performance grows.