Insurance Concierge & Sales Support (Contract)

Florida Blue; Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Florida Blue Direct Sales is seeking a contract agent to support high-volume inbound calls and proactive outbound outreach. You will triage calls, capture lead information in CRM, and route to the appropriate team while complying with PHI and DNC guidelines.

This role focuses on scheduling follow-up appointments and building rapport with members and potential customers, acting as a support resource to sales agents. Flexible scheduling including evenings and weekends may be required.

Qualifications

• 0-1 years related work experience.
• High school diploma or GED.
• Ability to make/take high volume of calls daily with professionalism and first-call resolution.

Responsibilities

• Triage inbound sales calls to route properly and capture lead information in CRM.
• Deliver a sustained outbound outreach approach to develop rapport with members.

Skills

Active listening

High-volume calls

Customer service

Education

High school diploma or GED

Tools

Salesforce.com

Five9 Telephony

Job description

Florida Blue Direct Sales is seeking a contract agent to support high-volume inbound calls and proactive outbound outreach. You will triage calls, capture lead information in CRM, and route to the appropriate team while complying with PHI and DNC guidelines.

This role focuses on scheduling follow-up appointments and building rapport with members and potential customers, acting as a support resource to sales agents. Flexible scheduling including evenings and weekends may be required.