Insurance Concierge & Direct Sales Support

Florida Blue; Winter Haven (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Florida Blue Direct Sales seeks a contract-based customer service professional to handle high-volume inbound calls and support outbound campaigns. You will assist sales agents, schedule follow-ups, and maintain accurate CRM data. Flexibility for evenings, weekends and holidays is preferred.

Experience with multi-channel communication and strong listening skills help you provide excellent member and nonmember service while directing inquiries to the appropriate teams.

Qualifications

• High school diploma or GED required.
• Ability to handle high volume calls with professionalism.
• Experience writing and communicating across channels including phone and email.

Responsibilities

• Triage inbound calls and route to proper area per script and process.
• Assist with outbound campaigns and appointment setting.
• Maintain CRM lead information and ensure compliance with PHI and DNC rules.

Skills

Active listening

Customer service

Communication

CRM usage

Education

High school diploma or GED

Tools

Salesforce.com

Five9 Telephony

Job description

Florida Blue Direct Sales seeks a contract-based customer service professional to handle high-volume inbound calls and support outbound campaigns. You will assist sales agents, schedule follow-ups, and maintain accurate CRM data. Flexibility for evenings, weekends and holidays is preferred.

Experience with multi-channel communication and strong listening skills help you provide excellent member and nonmember service while directing inquiries to the appropriate teams.