Contract Concierge Specialist - High-Touch Insurance Sales Support

Florida Blue; Jacksonville (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Florida Blue Direct Sales seeks a customer service professional for a contract role managed by Magnit. You will engage with members and prospective customers, triage calls, and support our sales agents by directing inquiries to the right channels.

This high-touch role emphasizes active listening, accurate data entry in CRM, and scheduling follow-up appointments while complying with privacy and DNC guidelines. Evening/weekend availability may be required.

Qualifications

• 0–1 year related work experience.
• High school diploma or GED.
• Ability to handle high volume calls daily with professionalism.
• Experience navigating multiple systems and data entry.
• Experience with outbound campaigns and appointment setting.
• Excellent written and verbal communication.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Triage inbound sales calls to route properly and capture lead data in CRM.
• Deliver personalized outreach for outbound campaigns.
• Assist with scheduling and callback of follow-up appointments.

Skills

Active listening

Outbound calling

CRM navigation

Data entry

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Salesforce.com

Five9 Telephony

Job description

Florida Blue Direct Sales seeks a customer service professional for a contract role managed by Magnit. You will engage with members and prospective customers, triage calls, and support our sales agents by directing inquiries to the right channels.

This high-touch role emphasizes active listening, accurate data entry in CRM, and scheduling follow-up appointments while complying with privacy and DNC guidelines. Evening/weekend availability may be required.