Member Concierge & Sales Support - Contract

Florida Blue; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Florida Blue, contracted through Magnit for GuideWell, seeks a contract-based Call Center Representative for Direct Sales. The role handles high-volume inbound calls and outbound campaigns, capturing information in CRM and scheduling follow-ups.

You will support sales agents and ensure compliant, customer-focused service. Ideal candidates have 0–1 year of call center experience, strong listening and communication skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• 0–1 year of related call center experience
• Strong listening and communication skills
• Ability to navigate multiple systems and enter data accurately
• Flexible schedules including evenings, weekends, and holidays
• Ability to write and communicate effectively via phone and email

Responsibilities

• Triage inbound sales calls and route to proper area
• Capture lead information in CRM and ensure positive customer experience
• Outbound outreach and appointment scheduling
• Follow compliance guidelines including script usage and PHI/DNC processes

Skills

Active listening

CRM systems

Data entry

Phone support

Multitasking

Education

High school diploma or GED

Tools

Salesforce

Five9 Telephony

Job description

Florida Blue, contracted through Magnit for GuideWell, seeks a contract-based Call Center Representative for Direct Sales. The role handles high-volume inbound calls and outbound campaigns, capturing information in CRM and scheduling follow-ups.

You will support sales agents and ensure compliant, customer-focused service. Ideal candidates have 0–1 year of call center experience, strong listening and communication skills, and the ability to work flexible hours including evenings and weekends.