Insurance Concierge & Appointment Setter (Inbound/Outbound)

Florida Blue; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Florida Blue Direct Sales is seeking a contract-based call center support specialist to engage with members and nonmembers deciding on insurance options. Working through Magnit as MSP, you will triage calls, schedule follow-ups, and assist sales agents with outreach campaigns.

You will handle high-volume calls, document interactions in CRM, and maintain compliance standards while delivering excellent customer experiences. Flexible scheduling including evenings, weekends, and holidays is required.

Qualifications

• Ability to handle a high volume of calls daily with professional demeanor and first-call resolution.
• Proficient with computer systems, data entry, and navigating multiple screens.
• Strong listening to identify customer needs and tailor outbound campaigns.
• Effective written and verbal communication across phone and email.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Triage inbound sales calls to route correctly and capture lead information in CRM.
• Deliver personalized outbound outreach to build rapport with members.
• Assist with scheduling and callbacks for follow-up appointments.

Skills

Call handling

Active listening

CRM navigation

Data entry

Verbal communication

Time management

Education

High school diploma or GED

Tools

SalesForce.com

Five9 Telephony

Job description

Florida Blue Direct Sales is seeking a contract-based call center support specialist to engage with members and nonmembers deciding on insurance options. Working through Magnit as MSP, you will triage calls, schedule follow-ups, and assist sales agents with outreach campaigns.

You will handle high-volume calls, document interactions in CRM, and maintain compliance standards while delivering excellent customer experiences. Flexible scheduling including evenings, weekends, and holidays is required.