Concierge Specialist - Inbound Sales & Appointments

Florida Blue; Pensacola (FL); On-site; USD 20,664 - 26,174; Full time

Job summary

Florida Blue Direct Sales is seeking contractors through Magnit to assist with high-touch member and nonmember interactions. The role focuses on inbound call triage, outbound outreach, and appointment scheduling, acting as a support to sales agents.

Ideal candidates will handle a high volume of calls, navigate CRM systems, and communicate effectively across channels including telephone and email. Flexible scheduling includes evenings and weekends.

Qualifications

• High school diploma or GED required.
• Ability to manage high-volume calls with professionalism.
• Experience using CRM systems and data entry.

Responsibilities

• Triages inbound sales calls and routes to correct area while capturing lead data in CRM.
• Supports outbound campaigns and schedules follow-up appointments.
• Assists sales agents and provides excellent customer experience.
• Maintains compliance with scripts, PHI, and DNC guidelines.

Skills

Active listening

Communication skills

Call handling

CRM navigation

Data entry

Education

High school diploma or GED

Tools

Salesforce.com

Five9 Telephony

Job description

Florida Blue Direct Sales is seeking contractors through Magnit to assist with high-touch member and nonmember interactions. The role focuses on inbound call triage, outbound outreach, and appointment scheduling, acting as a support to sales agents.

Ideal candidates will handle a high volume of calls, navigate CRM systems, and communicate effectively across channels including telephone and email. Flexible scheduling includes evenings and weekends.