Insurance Collector

Hendrick Health; Abilene (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare organization in Abilene is seeking an Insurance Collector responsible for managing insurance follow-ups on assigned accounts. Duties include researching insurance issues, filing claims, and ensuring proper account resolution. The ideal candidate has a high school diploma and prior experience in healthcare billing or medical insurance. Excellent customer service and communication skills are essential. This role operates under general supervision in a moderately fast-paced environment.

Qualifications

• Previous healthcare billing and/or medical insurance experience preferred.
• Knowledge of medical practices, terminology, and accounting policies.
• Ability to read, interpret and apply policies and procedures.

Responsibilities

• Research insurance issues on assigned accounts.
• File corrected claims and identify adjustments to ensure proper account resolution.
• Provide excellent customer service and clear communication.

Skills

Customer service skills

Communication skills

Problem solving skills

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

The Insurance Collector is responsible for all insurance follow-up on assigned accounts from the management team. The core responsibilities include research, filing corrected claims and adjustment identification to ensure proper account resolution. This position requires the ability to work independently, accomplish goals, excellent customer service and communication skills, creativity, patience, and flexibility. Insurance Collector relies on the guidelines established by the organization to perform job functions and work under general supervision in a moderately fast-paced environment. Insurance Collector reports to the Supervisor or Manager and at times department lead.

Responsibilities

• Research insurance issues on assigned accounts
• File corrected claims and identify adjustments to ensure proper account resolution
• Work independently to meet goals and deadlines
• Provide excellent customer service and clear communication
• Operate under organizational guidelines and under general supervision in a moderately fast-paced environment
• Report to Supervisor or Manager (and at times department lead)

Qualifications

• Minimum Education: High school diploma or equivalent
• Minimum Work Experience: Previous healthcare billing and/or medical insurance experience preferred
• Skills and Abilities: Knowledge of medical practices, terminology, and accounting policies
• Knowledge of goal-setting
• Knowledge of insurance processes
• Skill in planning, organizing, delegating, and supervising
• Skill in evaluating the effectiveness of existing methods and procedures
• Skill in problem solving
• Skill in verbal and written communication
• Ability to read, interpret and apply policies and procedures
• Ability to set priorities among multiple requests
• Ability to interact with patients, medical and administrative staff, and the public effectively