Insurance Collector

University Health System- San Antonio; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

University Health System- San Antonio is seeking an Insurance Collector II to perform follow-up on outstanding patient accounts, review payer websites, and initiate calls to establish payment or denial timelines.

The role requires knowledge of Texas Medicaid, Medicare and commercial insurance programs, and strong interpersonal and communication skills to resolve payer issues and improve reimbursement outcomes.

Qualifications

• Minimum of 1 year experience in hospital or physician billing, administration, collections and/or auditing.
• Knowledge of Texas Medicaid, Medicare, and Commercial insurance programs.
• Strong interpersonal and communications skills.

Responsibilities

• Perform follow-up on outstanding patient accounts.
• Review payer websites and make calls to establish payment or denial timelines.
• Review assigned Epic account workqueues and process payer/third-party correspondence.
• Identify payer issues causing payment delays and assist with resolving them.
• Understand payer contracts and fee schedules to aid reimbursement.

Skills

Interpersonal skills

Communication skills

Payer contracts knowledge

Education

High School diploma or equivalent

Tools

Epic system

Job description

The Insurance Collector II is responsible for performing follow-up on outstanding patient accounts which includes reviewing payer websites and performing phone calls to establish payment or denial timelines. The insurance collector will review their assigned Epic account workqueues and process correspondence requests by payers and third-party associates. Responsible for reviewing accounts to ensure accurate billing and reimbursement. Identify payer issues affecting payment delays. The Insurance Collector must understand payer contracts and fee schedules.

EDUCATION/EXPERIENCE

High School graduate or equivalent is required. A minimum of (1) years’ experience in hospital or physician billing, administration, collections and/or auditing is required. Must have knowledge of Texas Medicaid, Medicare, Commercial insurance programs. Must possess strong interpersonal and communications skills