Insurance Collections Specialist

ARMStrong Insurance Services, Inc.; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off 18 days

Holidays 7 + 2 floating

Job summary

ARMStrong Insurance Services, parent to Brown & Joseph, seeks a Recovery Specialist to perform follow-up calls on invoices and resolve questions to secure payments from policyholders. This role emphasizes phone work with occasional emails as part of the recovery team.

Ideal candidates are self-motivated, with problem-solving abilities, strong English communication, and reliable interpersonal skills. Prior collections or insurance industry experience is a plus; bilingual applicants are highly

Qualifications

• Self-motivated individual thriving in a fast-paced environment.
• Ability to problem solve.
• Keyboard at 45 words per minute.
• Excellent English communication and telephone skills.
• Strong interpersonal and organizational abilities.
• Telephone experience in collections or customer service preferred but not required.
• Insurance industry background is a plus but not required.
• Bilingual abilities are a huge plus.

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Skills

Self-motivated

Problem solving

Phone skills

English communication

Interpersonal skills

Bilingual

Job description

ARMStrong Insurance Services, parent to Brown & Joseph, seeks a Recovery Specialist to perform follow-up calls on invoices and resolve questions to secure payments from policyholders. This role emphasizes phone work with occasional emails as part of the recovery team.

Ideal candidates are self-motivated, with problem-solving abilities, strong English communication, and reliable interpersonal skills. Prior collections or insurance industry experience is a plus; bilingual applicants are highly