Insurance Collections Specialist — Invoices & Payments

ARMStrong Insurance Services; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Paid holidays

Job summary

ARMStrong Insurance Services, the parent company of Brown & Joseph, is seeking a Recovery Specialist to join our debt recovery team. The role focuses on follow-up calls to policyholders, answering questions, and resolving balances due, with emphasis on customer service and timely collections.

You will review invoices, handle calls and some emails, and work in a fast-paced environment. Strong English communication, problem-solving, and professional phone skills are essential; bilingual ability is

Qualifications

• Self-motivated individual thriving in a fast-paced atmosphere.
• Ability to problem solve and communicate clearly.
• Typing speed of 45 words per minute.
• Excellent English communication and telephone competencies.
• Strong interpersonal skills and organization.
• Experience in collections or customer service on the telephone preferred.
• Background in the insurance industry is a plus.
• Bilingual ability is a huge plus.

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and support the internal recovery department.

Skills

Self-motivated

Problem solving

Typing speed

English communication

Interpersonal skills

Telephone collections

Insurance experience

Bilingual

Job description

ARMStrong Insurance Services, the parent company of Brown & Joseph, is seeking a Recovery Specialist to join our debt recovery team. The role focuses on follow-up calls to policyholders, answering questions, and resolving balances due, with emphasis on customer service and timely collections.

You will review invoices, handle calls and some emails, and work in a fast-paced environment. Strong English communication, problem-solving, and professional phone skills are essential; bilingual ability is