Insurance Client Services Manager - Growth & Relationships

Hylant; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Hylant in Columbus, OH is seeking an Insurance Client Service Associate to support a defined book of business. You will serve as the primary service contact with guidance, overseeing client servicing needs, renewals, and collaboration with internal teams.

The role emphasizes onboarding, timely renewals, relationship development with clients and carrier partners, and support of senior staff on larger accounts.

Qualifications

• Bachelor’s degree in business, insurance, risk management, or related field.
• Equivalent combination of education and work experience may be considered.
• Two (2) or more years of insurance client service experience.
• Active Life & Health License or the ability to obtain within 90 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• Excellent attention to detail, oral and written communication skills
• Ability to work well in a team environment.

Responsibilities

• With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business.
• Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
• Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
• Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
• Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately.
• This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.
• Serve as a back-up at all support levels as needed.
• With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as requested.

Skills

Attention to detail

Oral communication

Written communication

Team player

Education

Bachelor's degree in business, insurance, risk management, or related field

Tools

Microsoft Office

Job description

Hylant in Columbus, OH is seeking an Insurance Client Service Associate to support a defined book of business. You will serve as the primary service contact with guidance, overseeing client servicing needs, renewals, and collaboration with internal teams.

The role emphasizes onboarding, timely renewals, relationship development with clients and carrier partners, and support of senior staff on larger accounts.